School of Information & Physical Sciences
EXAMINATION
Trimester 3, 2022
INFO6050 Process Analysis and Problem Solving
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Question 1 [% Marks]
Create an Activity diagram with swim-lanes based on the following narrative. Make sure you note any assumptions.
This proposed software system is to be designed to allow passengers to check in and get the boarding pass for flying. The baggage can also be checked-in, which is optional.
The check-in can happen by the counter clerk or by the passenger using kiosk.
The system should allow individuals as well as group of passengers to check-in through the system.
The boarding pass can be issued through this system. Passengers below 4 yrs need not have tickets. The airport also allows to provision for the special needs of passengers like wheelchair etc.
The system should also be able to capture the fact that the baggage for a passenger is screened by security.
Question 2 [% Marks]
Part A:
"In business there are only two imperatives doing things right and doing the right thing ….. but of course the two imperatives must be well co-ordinated!".
Discuss this statement. In your comments pay particular attention to co-ordination between the two imperatives and further enhance your discussion with examples from the case study assessment 4.
Question 3 [% Marks]
Part A:
Consensus building is essentially mediation of a conflict which involves many parties. Delphi is one type of technique to bring about this process. Why would brainstorming or six hats assist this process? Will this help the innovation process?
Part B:
You will be using ChatGPT (free version) to assist in the development of your response for this question.
Resistance to change is one key area that a Business analyst must be aware of when analysing an organisation. Describe how this may be an important factor for the implementation of AI as you discussed in assessment 1 report.
Step 1: Open ChatGPT (free version): enter the following statement:
Statement: Why is resistance to change an issue with for a Business analyst for implementing AI in an organisation?
Step 2: To prove that you are using the correct bot. Take a screen shot of the response of ChatGPT (free version including the URL (must be visible) and paste it here:
Insert ChatGPT (free version) Response here:
Step 3: Now discuss 3 areas that you would change from what ChatGPT (free version) gave you.
• You are now doing process analysis.
• This is only question that you can utilise the bot for your exam answers.
Question 4 [% Marks]
Part A:
It has been said that:
"A person with a good memory and who knows a lot of facts is not necessarily good at critical thinking"
What is Critical thinking? Explain with examples when to utilise this approach and when not to use it.