Important notes

● Point  Allocation: This assignment carries a total of 100 points, which will be awarded

based on the criteria outlined in the grading rubric. It accounts for 10% of your final score.

●   Use of Visual Aids: You are encouraged to enhance your report with diagrams or charts where appropriate. Visual aids should be used to complement and clarify the concepts discussed in your text.

●   Citation Requirement: If you refer to or incorporate external information, proper citation is  mandatory. This includes any direct quotes,  paraphrased  information, or data and statistics you include in your report.

●   Generative AI Use: The use of generative AI tools is permitted and even encouraged to assist with the creation of your  report.  However,  it  is  imperative  that  any  content generated by AI is clearly indicated as such in your submission. This transparency is necessary to maintain academic honesty and will be taken into consideration  during grading.

●   Grading Rubric: Assignments will be evaluated based on a clear demonstration of subject mastery, critical thinking and originality, logical organization, writing quality, effective

use of visual aids and references, and adherence to assignment guidelines.

Deliverable

Assignment Deliverable:

The  assignment  should  not  exceed   1500   words   (excluding  questions,  appendix,  and references). Please upload your assignment in PDF format.

Question 1: [25 points]: Chatbots in Customer Service: Benefits and Drawbacks

In  today's  rapidly  evolving  digital  realm,  businesses are continuously  seeking innovative methods to deliver efficient and personalized support to their clientele.

Chatbots have become increasingly embraced by a wide array of companies, ranging from large corporations to agile startups across various sectors. These intelligent virtual assistants offer a multitude of benefits, such as 24/7 availability, rapid response times, and consistent customer interactions.

Your task is to delve into how companies utilize chatbots for customer service, highlighting the advantages of leveraging chatbots for customer support through a detailed example and discussing some potential limitations or drawbacks.

Your response:

Question 2: [25 points]: Comparative Analysis of Intelligence Forms

Intelligence,  as a multifaceted  concept,  manifests in various forms, notably human intelligence,  artificial  intelligence  (AI),  and  collective  intelligence. Human  intelligence, traditionally  measured by  IQ,  encompasses  cognitive  functions  such  as  memory, problem-solving,  and   learning.  Artificial   intelligence, on the other hand,  refers to machine-based systems that can perform tasks typically requiring human intelligence, such as recognizing speech, making decisions, and translating languages. Collective intelligence is the shared or group intelligence that emerges from collaboration and collective efforts of many individuals and can be facilitated by technology.

Discuss the commonalities and differences  between human intelligence,  artificial intelligence, and collective intelligence.  In your discussion, consider aspects such as adaptability, learning processes, and the capacity for innovation.

Your response:

Question 3: [25 points]: Ethical Issues of AI Hiring

Over  the  last  decade,  artificial  intelligence  (AI)  has  transformed  numerous  industries, including  recruitment.  AI tools  in recruiting have emerged as a significant advancement, offering  to  streamline  and  improve  the  hiring  process.  These  tools  utilize  sophisticated algorithms and data analysis to automate tasks like resume screening, candidate sourcing, and initial interviews. A major advantage of AI recruiting tools lies in their capacity to swiftly and accurately analyze extensive data sets.

Traditional  recruitment  methods  often  struggle  to  effectively  manage  large  volumes  of applications, causing delays in hiring. AI tools, on the other hand, enable recruiters to quickly review thousands of resumes in a fraction of the time it would take a human recruiter. This not only saves time but also ensures comprehensive candidate evaluation.

The integration of Artificial  Intelligence  (AI)  in Human  Resources  (HR)  practices has transformed how organizations  handle  their workforce, covering recruitment, employee engagement, and performance assessments. Although  AI  has  become  essential  in  HR functions, ethical concerns have surfaced.

Your task is to explore  potential  ethical  issues in machine-based hiring  across  various dimensions, including Transparency, Fairness, and Accountability. While focusing on these three aspects, consider other relevant dimensions as well.

Your response: