• Explain the strategic importance, functions and productivity of manufacturing and service processes in a supply chain
• Develop forecasts for a company’s products
• Analyze and solve decision problems using decision making approaches under uncertain and risky conditions
• Identify and recommend an appropriate capacity management approach under changing demand
• Interpret the nature of inventory costs and solve the single period fixed quantity inventory model to suggest lot sizes
• Recognize the importance of six sigma quality and apply the basic analytical tools of six sigma quality.
• Examine manufacturing layouts and design a balanced an assembly line for a product
• Develop a project plan and schedule, and assess project completion probabilities.
• Apply simulation to model waiting lines in manufacturing and service operations

Unit 1: Nature of Operations, Strategy, and Productivity

Unit 2: Forecast Analysis and Decision Making

Unit 3: Operations Management and Control: Inventory, Capacity, and Quality

Unit 4: Planning and Scheduling: Layout, Assembly Lines, Projects, and Waiting Lines

The following textbook is required for this course:

1. Jacobs, F. R., & Chase, R. B. (2021). Operations and supply chain management (16th ed.). McGraw-Hill.
   Type: Textbook: ISBN: 978-1-260-57594-1

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Please be aware that should your course have a final exam, you are responsible for the fee to the online proctoring service, ProctorU, or to the in-person approved Testing Centre. Please contact [email protected] with any questions about this.

To successfully complete this course, students must achieve a passing grade of 50% or higher on the overall course, and 50% or higher on the final mandatory exam.