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CCT 380: Human Computer Interaction and Communication
Project #1 - Document outlining a Human-Computer Interaction and design problem – individual assignment
Building upon our Project Outline Presentation, the objective of the first assignment is to prepare a document outlining an Human-Computer Interaction and design problem you want to undertake. The assignment will consist of a problem description, an analysis of the context, content, and users, a summary of results, and a summary of how the data collected will inform the redesign strategy. This assignment must be completed individually.
Note that the word counts are guidelines, but the main goal is to make the project 4-5 pages. You can use single or double space. Ifyou have a lot of additional content – eg survey questions,you can put it in an appendix (and that is not included in the page limit).
1. Problem Description
The main objective of the three assignments in CCT 380 is tore-design the an existing website taking into account different facets of HCI and subfields like information architecture. We have already started the project by determining a website tore-design, and provided our initial analysis.
Before you proceed any further, consider the website you selected. Are you sure you want to proceed with it (it’s not too late to change if you wish)? You should take the following criteria into consideration for your selection:
1. You believe the design and HCI of the website can be improved;
2. Your website must have elements of the IA anatomy (organization systems, labeling systems, navigation systems, search systems, top-down IA, and bottom-up IA);
3. Your website must have sufficient content.
Note: Selection of the website is important since all three assignments will be based on it.
A problem description is a high-level description (in simple and clear text) that introduces the casual observer to the project. The problem description should be written at the beginning of the project. Problem descriptions are very important because they formalize what it is that the team is trying to do. Until the description is written down, people cannot be sure what they are agreeing to.
Problem descriptions must be written using paragraphs (though some bullet points are acceptable).
Write aproblem description of no more than 500 words describing the problem you want to address. Add a justification (up to 200 words) explaining why you think the project you described is important and would help the targeted users in the future.
2. Analysis of the Context, Content, and Users
Part of re-designing an interface is to understand the context, the content, and the users of the current design. In this section, you will perform analyses of these three elements.
2.1 Context
Begin your context analysis by conducting a review of background materials. You can use the textbook (see pages 316-18) to guide this process. Your background research should answer 5ome of the following questions, if applicable:
• What are the goals of your project?
• Who are the stakeholders in your project? (Note: stakeholders are different than users.)
• Who are the intended audiences?
• Why will users use this website (i.e., the current website)?
• What types of tasks should users be able to perform?
• How is the current content created and managed?
• What is currently working for users? What is not?
• What is the current technical infrastructure?
• What is the current technology in use?
Please make sure you answer using paragraphs (no bullets).
2.2 Content
Build a content inventory of the current website or application menus. Content inventory is about reviewing the pages, documents, and objects that are part of the current IA. You can use the “Noah’s Ark” approach described in the textbook to help you (see pp. 326-27), and/or based on the results of the automated tool. More specifically, try to analyze the content of the current IA using the following dimensions: format, document type, and existing information architecture.
Do not worry if the automated tool for Content Inventory (Studio 1) worked well for your site or not. And if you are doing a project that does not have “web” content (eg, a game menu, application etc), not all of these will apply, so provide the content from your application.
You could talk to stakeholders (select stakeholders with some expertise of your website) to help you complete this part. Document the resources you used (e.g., talk to stakeholders, help files, sitemaps, software tools, etc.) to complete the content inventory. Summarize your findings using plain text (paragraph form). Your summary should include the following, as applicable to your site (or use other content that is applicable to your site or application):
1. An overview of the existing information architecture (including annotated screen captures; go to the current website/application to perform this analysis)
a. Major category links on the mainpage or in the global navigation menu
b. Secondary navigation links on the mainpage or sub-pages
c. Elements of top-down and button-up information architecture (e.g., way(s) togo back to the mainpage, breadcrumb trails, etc.)
2. The different formats present on the website
a. Text/HTML
b. Application
c. Images, video, audio
d. Compressed (e.g., .zip)
e. etc.
3. The different document types present on the website
a. PDFs
b. Images (which types? GIF, JPEG, PNG, TIFF, etc.), Videos (which types? AVI, MP4, WMV, MOV, etc.), Audio (which types? MP3, WAV, M4A, etc.)
c. Blog posts
d. Settings Pages
e. etc.
The recommended length for this section is 1 pages.
2.3 Users
Your user analysis will consist of using a minimum of at least two user research methods (survey, observation, interview, or usability testing) to get an understanding of how users interact with the current IA. You may do this using secondary research (e.g. reading comments on Reddit, etc). This part should be conducted with at least 3 representative users (these users should be somewhat familiar with the current IA of the website). You can mix the methods (e.g. survey friends who use the site, and also secondary analysing reviews online). If doing primary research, convenience sampling is fine for the purposes of this exercise, but still try to ensure that they area representative user as best as possible.
Your data collection should focus on:
• Which content and tasks users find most valuable
• What frustrates users most about the current IA (i.e., pain points)
• What ideas users have for improvement
• The current level of user satisfaction
Make sure this part includes:
• A description of the three representative users selected to collect data. Why are these users considered representative?
• A description of your research methods and protocol (i.e., if using a survey, provide a copy of the survey; if using an interview, provide a copy of the interview questions; if analysing secondary reviews, provide a description of how you selected the reviews and the criteria to include their review; if using observations, provide an overview of the elements that could be used and aspects you will be observing; if using usability testing, provide an outline of the tasks users completed).
This can be put in an appendix to save space if needed.
• A summary of the results from the data collected. This summary can be of different formats, depending on which research method was used. For example, survey results can be summarized using basic graphs and by providing an overview of open questions’ answers in a table. Interview results can be summarized by providing an overview of the key answers for each question. Finally, observation and usability testing results can be summarized by providing an overview of key aspects observed from each user.
This section may vary in length depending on which data collection methods were used and the level of details resulting from the findings. In general, it should be about 1-2 pages.
3. Summary
Write a summary of your findings from section 2 and explain how these findings are going to inform your IA strategy (your complete strategy will be part of assignment #2). What are the most important findings for the future groupwork in this assignment? How are the findings going to be used in your IA re-design? What will be the nextsteps in your re-design? This section should be a maximum of 700 words.
Pleaseusenumberedsectionsandsubsections(1.0,1.1,etc)
GRADING
|
1.1 Problem description |
10 marks |
|
1.2 Justification for importance of the project |
5 marks |
|
2.1 Context – Background Research |
20 marks |
|
2.2 Content – Content Inventory |
20 marks |
|
2.3 Users – Data Collection and Analysis with 3 users |
30 marks |
|
3.0 Summary of finding |
15 marks |
Studio 2 – A1 Status Update
For Studio 2, each person will give a 1 minute summary presentation (update) to the class with a summary of what was included in the report during the module following the deadline, and other groups will provide peer feedback.
WHAT & HOW TO SUBMIT
Your assignment must be typed and submitted as an electronic copy. Your document can be in Microsoft Word .DOCX or PDF format. Your document must include the names of all team members on a cover page (DO NOT include STUDENT NUMBERS). Your document shall not exceed 3-5 pages (font point 11; appendices and cover page excluded). Submit your assignment using the UofT learning management system (Quercus). One submission per person. If you find you need more room, you can single space it, and if you needless room, you can double-space it.